Customer Testimonials
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Great and timely service.
Friendly fast and
Always the best service!!!
Excellent staff. Chris and Terrance were great! Very fast and friendly and understanding. Would recommend 10/10.
So recently I made a purchase from this dealership...I can't begin to describe how they helped me with everything I was needing and looking for. I have only great things to say about everyone there and the buying experience. Special shout out to Jordan Waters for making my dream happen..Thank you!!!
Tom and Tim were very down to earth and made the delivery of our new conversion van a pleasant experience. Good job guys!!
fast and courteous
Everything was great
Courteous and fast! Great service!
We bought our Buick at a different dealer but Robert’s is where we go for service. They are closer to us and very friendly and helpful. We will go here for our next Buick purchase.
I stopped by the dealership at 3:30 Monday afternoon with a chirping sound coming from the engin. They got my Cruze right in and diagnosed the problem. I left my car overnight, and they fixed it the next morning. I was given a ride home Monday afternoon. I was very pleased with the fast friendly service.
Always a great experience at Roberts Robinson. Very professional service and always very helpful.
Sadly, I did not purchase my vehicle from them. However, with issues with my purchase dealership I decided to bring my vehicle here. They provided minute service free of charge that the purchase dealership wanted to charge for. I also had an AC issue and decided to show up to see if they could get it looked at and they got me in and are diagnosing and are making repairs to my system within minutes. They actually care about customer satisfaction and want people taken care of. Which seems to be a rare thing these days. I will be sure ...
Chris made sure to take care of us really well. He was not pushy and was very respectful.
Chris and Sherri are always good to work with in service.
Great service dept
I am completely satisfied with my treatment, the experience, and the ease of the entire process! Everyone was courteous, helpful, and personable. Only issue was the locked bathroom, lol, but my salesman immediately resolved that! Definitely will get my recommendation for any future buyers!
Great service, will be back!
This dealership is top notch in service. Always on time and no haggling with anything ever. Always super professional. Sherry in service is such a sweetheart.
Called and they got me in immediately took care of the issue and got me back on the road
Sherry in the Service dept always goes out of her way to help us. She is an asset to your organization. Great Job
Gr8 people & service
Very friendly and nice
Thanks to everyone Chris took care of us made sure we got a great deal. Thanks everyone.
I searched online for a used vehicle and found what I was looking for at this dealership. I live out of state and was concerned about making an "internet" deal with a dealer I did not know. Their price was right and I decided to make the trip. I was dealt with very professionally and kindly. John picked me up right on time at the airport. My salesman named Jordan was waiting for me when we arrived with everything ready to go. I took the vehicle for a test drive and it was everything I expected and more. ...
Chris Casey in the service department understands customer service and takes it to the next level. I'd recommend Roberts-Robinson in Excelsior to anyone... ask for Chris Casey.
Great place and nice people
As always phenomenal experience!! Sherry was wonderful and efficient!! She didn’t have much help and stayed on top of everything!! Tammy was very pleasant, helpful, and efficient when I called in for valet service
The appointments for service are easy to get and the service is done quickly and professionally.
The service check in people are always very nice and efficient. I was at the dealership for hardly any time at all and they came to get me to tell me my car was finished. I didn't have to miss much work at all.
Got me in an out no problem,I’ll be back
Good works deserves good recommendation I saw testimonies from several people on this page talking about Mrs Murphy Sherry and i also decided to give it a try if i would share mine also.I made an investment of $500 with her and got $6300 payouts without stress.thanks alot ma,you are heaven sent i highly recommend her to you all and you will be glad you did it contact her via WhatsApp:+13618573869 Email:[email protected] Telegram:@Murphy_sherry
I was referred to Roberts-Robinson by a relative. Terrance, Blair and Shelby at Roberts -Robinson made the purchasing of a vehicle the best car buying experience I've ever had. I needed a new vehicle, asap. Due to my work schedule, and kids' activities on Saturdays, I wasn't going to have a chance to test drive and shop for vehicles, until possibly mid to late January! I was full of anxiety over how I would possibly hold off for that long, especially when I live in the Northland and the dealership is located in Excelsior Springs. Turns out, that ...
I was referred to Roberts-Robinson by a relative. Terrance, Blair and Shelby at Roberts -Robinson made the purchasing of a vehicle the best car buying experience I've ever had. I needed a new vehicle, asap. Due to my work schedule, and kids' activities on Saturdays, I wasn't going to have a chance to test drive and shop for vehicles, until possibly mid to late January! I was full of anxiety over how I would possibly hold off for that long, especially when I live in the Northland and the dealership is located in Excelsior Springs. Turns out, that ...
I came in thinking I needed a winterization and they showed me that I had other pending issues… so grateful for their guidance
This dealership is a no hassle one stop shop. The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here are great to deal with, again, no hassle. Honest and upfront pricing is what you get.
Everyone was helpful and nice. I love the small home town feeling. I would highly recommend this to others
I would of liked to of been updated on the status of my vehicle without having to call because of the part being delayed.
Austin at Roberts-Robertson is the best!!
Got in ant out quickly, service replaced a trailer module on my Silverado and it works as it should Staff was helpful and very nice Coffee was great!
Service department was friendly and efficient. Very helpful
Great service department.
Chris in service is the best! All around great staff and service!
We were not receiving good service at the dealership closer to our home, so we decided to try a new place. It was a warranty item that they fixed right away, without hassle.
We took our truck in to see what was wrong with it & Chris in service was kind, quick, & knowledgeable
Robert Robinson’s service department has never let me down… I appreciate the care and respect they have shown each time I have been there!
Terance Echols made the buying process very smooth and he was highly responsive and informative over the period of time I was looking.
Greeted me with a smile and enthusiasm as I came in to service department,
Great experience! Would highly recommend.
Love going here, friendly, professional, customer service super
My Husband and I ordered a Yukon from Chris Smith and It was by far the best car buying experience we’ve ever had! From initial order to always answering promptly about updates to the delivery of the vehicle. Chris And Tim and Jessica were all very upfront and honest and didn’t try and sell us anything we didn’t want and the best part this dealership doesn’t charge over MSRP no matter what. Top Notch Customer Service!
Sherry helped with my questions very helpful
Pleasant and helpful personnel when I call to schedule service appointments. Love the pick up and return service and getting to chat with Al!
Excellent timely service from friendly, professional staff! Sj
A nice young man, Chris Casey, took care of our brake issue on our 2021 Canyon. My husband also visited with your wonderful salesman, Terrance. We will be back to purchase a full-sized truck in the future.
They diagnosed my vehicles issues, ordered the part, determining that I was safe to drive the vehicle and return in 2 days for completion of the necessary work.
I have yet to meet an employee at this dealership that's anything but pleasant. We bought our vehicle here and continue to bring it back for oil changes, even though there are other dealerships closer. They have an amazing staff, easy service scheduling, two nice waiting rooms and they are willing to go above and beyond with their customer service.
Chris in the service department was so nice and helpful.
Pleasant to work with and keep you informed your specific repair. Also very prompt when I bring my vehicle in for oil change etc.
Very helpful and pleasant people
I shopped around many dealerships to buy a new SUV. Austin listened and didn’t try to sell me something I didn’t want or wasn’t what I was looking for. The process was quick and easy. They will be the first place I look in the future.
Excellent service, great people
I’m very satisfied with my dealer , the waiting proses was a bit much and GM needs to relay information about the vehicle build to the dealer so the buyer is better informed.
Always easy to get an appt with and super friendly!
Stopped by to have a tire repaired. Everyone at the dealership seemed friendly. Tire repaired in a fair amount of time. Not as quick as my last visit (same repair) and had to ask for my tire lock back from technician. The price to repair the tire was very reasonable.
Great service
Everyone was so polite and answered every question we had. So glad we chose to purchase from here.
They have always gone above and beyond to help me out. I teach at a local school and it has never been an issue for me to drop my car off and get a ride back to my school. On top of that, they often drop off the vehicle at my school before the end of the day! Simply put, they are awesome!
Always helpful and friendly.
Austin the salesman was absolutely fantastic. He was very helpful, knowledgeable, and extremely professional. A well deserved 5 stars. I will strongly keep this location in mind during my new car search.
Quick service. Lovely waiting area.
We had a great experience. Felt very informed and not pressured at all! Very kind and patient since we had our 5 month old with us. Was given a great price for my trade in and a great price for my new Terrain. Will continue to use them in future sales!
Loved buying my vehicle here.
Very courteous and answered my questions,
Prompt and attentive valet service! Always do a great job!
Austin was AMAZING. He was professional, caring, knowledgeable and efficient. I will never go anywhere else!
Best vehicle service I have ever received. Sherry was very professional and was great at communicating and keeping me in the loop. I will always bring my vehicles to Roberts Robinson!
the service was good . the wait wasnt to long . makeing the apointment was really easy. the staff was really nice.
Excellent communication, very professional. Will definitely do business here again.
Chris & Sherry were very helpful and got my truck in very quickly.
Love the service, they are prompt and take me to and from work. Couldn’t ask for better customer service. Sherry always keeps me updated!
Cassandra on Saturdays is very knowledgeable, and precise with her estimates
Friendly staff , very knowledgeable finance manager. Great buying experience from start to finish.
Chris was excellent, handled my inquiries after hours, ensured my vehicle was diagnosed and serviced like it was a priority and made the whole experience as seamless as possible
I am very happy with Roberts-Robinson! Their service department is A1 in my book!
I went in for an oil change, and I found out that I had lifetime tire rotations on my vehicle, because I got already purchased 4 new tires. Anytime I call they get me in and out, and they work around my work schedule; which is a plus.
All the staff members are courteous and hard working. Every interaction we have with team members is positive and customer-centered
Always so fast and helpful with any problems I might have.
Excellent service! Nobody else does it better.
All were friendly, courteous, professional and timely. Would recommend this dealership to anyone, especially the service department.