Customer Testimonials

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Google Feb 27, 2024

Very easy to deal with. No pressure.

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Google Feb 25, 2024

Got our truck up and running same day

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Google Feb 24, 2024

Cassandra always takes care of me quickly and professionally. She deserves a raise!

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Google Feb 14, 2024

Professional, in & out quickly!

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Google Feb 1, 2024

Roberts-Robinson is the closest Buick dealership although we didn’t purchase our Buick Enclave at this location. On two different occasions, I have stopped by and asked for help with Android Auto and now, Apple CarPlay. Chris, one of the sales people, was more than helpful both times. He pretty well set everything up for me, and I didn’t have to do anything. He also told me about other features on our SUV that no one had told us about. Thank you, Chris, for your time and such great service.

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Google Jan 25, 2024

Very friendly and efficient. All good 👍

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Google Dec 29, 2023

Great service and friendly staff. I got an oil change and tire rotation and was out of there in 45 minutes.

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Google Dec 26, 2023

Great service Sherry was great

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Google Dec 24, 2023

This was the best vehicle buying experience I have ever had. Tim and everyone there made it so easy and there were no tricks like you see at most dealerships now days. No dealer ad-on's, no mark ups, and 100% transparency through the whole process!! Will be a customer for life!!

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Google Dec 18, 2023

I was reminded about a 30,000 mile service by the service department staff and the service department was able to work me in. So we got everything done in one trip. Thanks

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Google Dec 16, 2023

Bought a 2021 GMC Sierra Denali Duramax. Chris and Shelby was amazing explaining everything and getting the paperwork in order. I got the truck at a great price on top of all that. I would recommend these guys to anyone interested in a vehicle. Thanks again fella's.

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Google Nov 30, 2023

Good job done fast.

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Google Nov 20, 2023

Friendly, fast service and nice lounge to wait for vehicle to get serviced. 20 minutes from my house. 👍

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Google Nov 11, 2023

Good customer service.

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Google Nov 9, 2023

Great service

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Google Nov 8, 2023

Great place for my Buick. It's a very welcoming place, and the service has been fantastic.

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Google Oct 28, 2023

Super simple process as the customer. You are able to pull inside during the rain, wait in a nice waiting room, then access your vehicle back inside to leave. Everyone was nice and professional.

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Google Oct 12, 2023

I finally got the vehicle I've always wanted! These guys all helped me to make that happen! Thanks for the great experience!

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Google Oct 8, 2023

Have used the Service department at Roberts-Robinson for all our service work on our 2015 Enclave purchased from them. Their work has been flawless, professional and timely on every visit. They have been great at keep us on track with all required maintenance and any recall work. Would not take the work anywhere else.

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Google Oct 7, 2023

I stopped by because of a English/French problem with radio etc. Terrance in sales tried to fix it first. When he couldn't sent me to service. This was late afternoon and Chris in service some how slid me in and a hour later had me going again. Terrance probably sold me another truck while I was waiting. Thanks

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Google Sep 20, 2023

They made the entire experience easy and found me the exact vehicle I was looking for.

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Google Sep 9, 2023

Excellent customer service and service department. Highly recommend.

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Google Sep 5, 2023

Best DEALERSHIP ever. THE OTHERS, They can't compete when they can't COMPARE TO ROBERT ROBINSON. AWESOME EXPERIENCE.

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Google Aug 26, 2023

The service department was very helpful in securing a replacement tire for my Traverse. I had brought just the wheel/tire in - they called me when it was ready, and while I was paying for the service, the service manager loaded it into my pickup.

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Google Aug 24, 2023

Needed key made. No wait to talk to service and done very quickly. Very friendly ppl.

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Google Aug 23, 2023

Knowledgeable, courteous, hometown feel

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Google Aug 23, 2023

Chris s was amazing and listen to our needs but also had us be realistic about what we needed and didn't in a car! Will forever buy cars here

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Google Aug 21, 2023

The service team is outstanding

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Google Aug 15, 2023

Chris Smith was great to deal with, no pressure.

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Google Aug 7, 2023

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Google Aug 1, 2023

A professional and personal experience.. I could not have asked for a better sales person (Chris)! Thank you sir

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Google Jul 29, 2023

Super helpful

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Google Jul 16, 2023

It is so nice to have service that I can trust!

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Google Jul 14, 2023

Routine MO motor vehicle inspection and oil change/tire rotation. 75 minutes start to finish. Thanks. jg

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Google Jul 14, 2023

Chris Smith and the team were fantasitic to work worth. Made the buying experience easy and met my budget needs. Very responsive and helpful since this was my first online buy.

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Google Jul 14, 2023

Great experience. Thanks Austin.

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Google Jul 4, 2023

Chris Smith and Christopher Smith were great to work with. They were personable, informative, and professional. I’ve had horrible experiences with car dealerships in the past, but this is definitely not one of those experiences. I’d recommend Roberts-Robinson to all of my friends and family.

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Google Jun 29, 2023

Friendly, helpful service department. Top notch!

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Google Jun 16, 2023

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Google Jun 15, 2023

Great car! Great price and perfect service!

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Google Jun 12, 2023

Fantastic Team at this dealership

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Google Jun 10, 2023

Family atmosphere. Very professional and friendly. A pleasure to do business with.

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Google Jun 8, 2023

rg

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Google Jun 5, 2023

Great and timely service.

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Google Jun 1, 2023

Friendly fast and

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Google May 28, 2023

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Google May 25, 2023

Always the best service!!!

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Google May 17, 2023

Excellent staff. Chris and Terrance were great! Very fast and friendly and understanding. Would recommend 10/10.

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Google May 2, 2023

So recently I made a purchase from this dealership...I can't begin to describe how they helped me with everything I was needing and looking for. I have only great things to say about everyone there and the buying experience. Special shout out to Jordan Waters for making my dream happen..Thank you!!!

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DealerRater May 1, 2023

Tom and Tim were very down to earth and made the delivery of our new conversion van a pleasant experience. Good job guys!!

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Google Apr 29, 2023

fast and courteous

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Google Apr 26, 2023

Everything was great

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Google Apr 18, 2023

Courteous and fast! Great service!

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Google Apr 15, 2023

We bought our Buick at a different dealer but Robert’s is where we go for service. They are closer to us and very friendly and helpful. We will go here for our next Buick purchase.

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Google Apr 4, 2023

I stopped by the dealership at 3:30 Monday afternoon with a chirping sound coming from the engin. They got my Cruze right in and diagnosed the problem. I left my car overnight, and they fixed it the next morning. I was given a ride home Monday afternoon. I was very pleased with the fast friendly service.

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Google Apr 3, 2023

Always a great experience at Roberts Robinson. Very professional service and always very helpful.

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Google Mar 31, 2023

Sadly, I did not purchase my vehicle from them. However, with issues with my purchase dealership I decided to bring my vehicle here. They provided minute service free of charge that the purchase dealership wanted to charge for. I also had an AC issue and decided to show up to see if they could get it looked at and they got me in and are diagnosing and are making repairs to my system within minutes. They actually care about customer satisfaction and want people taken care of. Which seems to be a rare thing these days. I will be sure ...

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Google Mar 30, 2023

Chris made sure to take care of us really well. He was not pushy and was very respectful.

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Google Mar 27, 2023

Chris and Sherri are always good to work with in service.

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Google Mar 22, 2023

Great service dept

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Google Mar 19, 2023

I am completely satisfied with my treatment, the experience, and the ease of the entire process! Everyone was courteous, helpful, and personable. Only issue was the locked bathroom, lol, but my salesman immediately resolved that! Definitely will get my recommendation for any future buyers!

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Google Mar 13, 2023

Great service, will be back!

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DealerRater Mar 6, 2023

This dealership is top notch in service. Always on time and no haggling with anything ever. Always super professional. Sherry in service is such a sweetheart.

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Google Mar 4, 2023

Called and they got me in immediately took care of the issue and got me back on the road

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Google Feb 27, 2023

Sherry in the Service dept always goes out of her way to help us. She is an asset to your organization. Great Job

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Google Feb 25, 2023

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Google Feb 23, 2023

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Google Feb 17, 2023

Gr8 people & service

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Google Feb 15, 2023

Very friendly and nice

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Google Feb 15, 2023

Thanks to everyone Chris took care of us made sure we got a great deal. Thanks everyone.

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Google Feb 15, 2023

I searched online for a used vehicle and found what I was looking for at this dealership. I live out of state and was concerned about making an "internet" deal with a dealer I did not know. Their price was right and I decided to make the trip. I was dealt with very professionally and kindly. John picked me up right on time at the airport. My salesman named Jordan was waiting for me when we arrived with everything ready to go. I took the vehicle for a test drive and it was everything I expected and more. ...

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Google Feb 10, 2023

Chris Casey in the service department understands customer service and takes it to the next level. I'd recommend Roberts-Robinson in Excelsior to anyone... ask for Chris Casey.

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Google Feb 7, 2023

Great place and nice people

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Google Jan 20, 2023

As always phenomenal experience!! Sherry was wonderful and efficient!! She didn’t have much help and stayed on top of everything!! Tammy was very pleasant, helpful, and efficient when I called in for valet service

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DealerRater Jan 17, 2023

The appointments for service are easy to get and the service is done quickly and professionally.

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Google Jan 13, 2023

The service check in people are always very nice and efficient. I was at the dealership for hardly any time at all and they came to get me to tell me my car was finished. I didn't have to miss much work at all.

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Google Jan 9, 2023

Got me in an out no problem,I’ll be back

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Facebook Dec 22, 2022

I was referred to Roberts-Robinson by a relative. Terrance, Blair and Shelby at Roberts -Robinson made the purchasing of a vehicle the best car buying experience I've ever had. I needed a new vehicle, asap. Due to my work schedule, and kids' activities on Saturdays, I wasn't going to have a chance to test drive and shop for vehicles, until possibly mid to late January! I was full of anxiety over how I would possibly hold off for that long, especially when I live in the Northland and the dealership is located in Excelsior Springs. Turns out, that ...

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Google Dec 22, 2022

I was referred to Roberts-Robinson by a relative. Terrance, Blair and Shelby at Roberts -Robinson made the purchasing of a vehicle the best car buying experience I've ever had. I needed a new vehicle, asap. Due to my work schedule, and kids' activities on Saturdays, I wasn't going to have a chance to test drive and shop for vehicles, until possibly mid to late January! I was full of anxiety over how I would possibly hold off for that long, especially when I live in the Northland and the dealership is located in Excelsior Springs. Turns out, that ...

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Google Dec 16, 2022

I came in thinking I needed a winterization and they showed me that I had other pending issues… so grateful for their guidance

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DealerRater Dec 15, 2022

This dealership is a no hassle one stop shop. The service is absolutely stellar, it is hard to explain how much these people go out of their way to make sure you’re happy. The sales people here are great to deal with, again, no hassle. Honest and upfront pricing is what you get.

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Google Dec 9, 2022

Everyone was helpful and nice. I love the small home town feeling. I would highly recommend this to others

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Google Dec 1, 2022

I would of liked to of been updated on the status of my vehicle without having to call because of the part being delayed.

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Google Nov 25, 2022

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Google Nov 14, 2022

Austin at Roberts-Robertson is the best!!

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Google Nov 11, 2022

Got in ant out quickly, service replaced a trailer module on my Silverado and it works as it should Staff was helpful and very nice Coffee was great!

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Google Nov 6, 2022

Service department was friendly and efficient. Very helpful

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Google Oct 26, 2022

Great service department.

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Google Oct 21, 2022

Chris in service is the best! All around great staff and service!

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Google Oct 15, 2022

We were not receiving good service at the dealership closer to our home, so we decided to try a new place. It was a warranty item that they fixed right away, without hassle.

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Google Oct 13, 2022

We took our truck in to see what was wrong with it & Chris in service was kind, quick, & knowledgeable

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Google Oct 4, 2022

Robert Robinson’s service department has never let me down… I appreciate the care and respect they have shown each time I have been there!

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Google Sep 20, 2022

Terance Echols made the buying process very smooth and he was highly responsive and informative over the period of time I was looking.

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Google Sep 19, 2022

Greeted me with a smile and enthusiasm as I came in to service department,

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Google Sep 15, 2022

Great experience! Would highly recommend.

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Google Sep 7, 2022

Love going here, friendly, professional, customer service super

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Facebook Sep 4, 2022

My Husband and I ordered a Yukon from Chris Smith and It was by far the best car buying experience we’ve ever had! From initial order to always answering promptly about updates to the delivery of the vehicle. Chris And Tim and Jessica were all very upfront and honest and didn’t try and sell us anything we didn’t want and the best part this dealership doesn’t charge over MSRP no matter what. Top Notch Customer Service!

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Google Aug 29, 2022

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Google Aug 10, 2022

Sherry helped with my questions very helpful

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Google Aug 6, 2022

Pleasant and helpful personnel when I call to schedule service appointments. Love the pick up and return service and getting to chat with Al!

 

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